This Week: Rolex
http://www.rolex.com/en/index.html -- January 3, 2007
Issue 2
No Contact Email
It is important for companies to foster trust by offering the potential customer a way to contact them. Whether it is a product question, a complaint or a more general inquiry, the customer should be able to get in touch. Unfortunately and surprisingly for a worldwide company, Rolex offers no contact details whatsoever. This is critical, especially if you are looking to purchase, repair or find a particular timepiece.